Job Description

Quarterly Part-Time in Ruston, LA - Entry Level

Open to current Louisiana Tech University students

Summary

We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.

Your goals will be to build value for clients that will help protect the company's character and business.

IT Help Desk – Part-Time Technician Responsibilities

Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on / escalate any client feedback or suggestions to the appropriate internal team
Identify and suggest possible improvements to procedures

IT Help Desk – Part-Time Technician Requirements

Actively pursuing a degree in Cyber Engineering, CIS, or related field
Some experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent verbal and written communication skills
Customer-oriented and cool-tempered
Must be eligible to work in the US without sponsorship

Job Tags

Part time, Work at office, Remote work,

Similar Jobs

University of Tampa

Animation Part-Time Instructor Pool 2025-2026 Job at University of Tampa

...Animation Part-Time Instructor Pool 2025-2026 R0009253 Tampa If you are a current University of Tampa student, please search for... ...teach courses in Animation. Classes may include areas of 2D and 3D Animation, 3D Printing, Motion Capture, Visual Effects, compositing...

Simply Southern Holdings Llc

Retail Manager Destination Job at Simply Southern Holdings Llc

Retail Manager Destination Location Daytona Beach, FL : Simply Southern is a nationally recognized apparel brand that celebrates the preppy American lifestyle. Founded in Greensboro, NC in 2005, Simply Southern has been creating vibrant, catchy t-shirts and clothing for...

Publicis CoLab

Senior Copywriter Job at Publicis CoLab

...generous Unicorns of all kinds. Overview As a Senior Copywriter, you will Understand the basics of storytelling and... ...any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits...

St John's Child Care Center

Child Care Workers - Full Time or Part Time Job at St John's Child Care Center

...JSND Job Order #919963; St John's Child Care Center has openings forChild Care Providers... ...Preference will be given to those with experience working with children and/or educational... ...Discount on childcare is for full-time workers, but is negotiable if we have room for their...

Yellowstone Local

Plumber Job at Yellowstone Local

...experience ~ Schedule: MondayFriday, 7:00 AM3:30 PM ~ Extras: Weekend work, overtime, and scale work available ~ Bonus: Annual... ...mechanical room setups Read and interpret blueprints and construction plans Install and work with ProPress, MegaPress, soldering...

IT Help Desk - Part-Time Job at Technologix, Ruston, LA

Z2RyNDZJU3hNdkgyNHJLVEM5K1FIOEYyS1E9PQ==